We want every buyer to feel confident. This policy explains when and how you can return a book and get a refund on OldTextBooks.com.
1. Return window
You may raise a return request within 48 hours of the delivery timestamp shown against your order.
2. Eligible reasons
- The book is materially different from the listing (wrong title, wrong edition, or condition worse than described).
- Missing pages, water damage, or severe binding damage not disclosed by the seller.
- The parcel was damaged in transit.
3. Non-eligible reasons
- Change of mind after delivery.
- Minor cosmetic wear consistent with the condition tag (Like New, Good, Fair).
- Highlights, underlines or notes that were shown or disclosed in the listing.
- Return raised after 48 hours from delivery.
4. How to raise a return
- Open the order from your account and click "Raise a return".
- Upload clear photos of the issue and add a short note.
- Our team reviews within 24 hours and, if approved, arranges a reverse pickup.
5. Refund method and timelines
- Approved refunds are issued to your original payment method within 5–7 business days after the returned book is received and inspected.
- Wallet refunds are instant.
- Cancellations before dispatch are refunded within 3–5 business days.
6. Seller impact
If a return is approved due to seller fault, the sale is reversed and any wallet credits related to the order are recovered. Repeated violations may lead to seller suspension.
7. Damaged in transit
If your parcel arrives visibly damaged, please refuse delivery where possible or open it in front of the courier and record a short video. Share it while raising the return.
8. Contact
Email support@oldtextbooks.com with your order ID for anything else.